Billing FAQ

Last Updated: Jan 25, 2016 01:36PM PST
Here are some answers to some common questions and issues regarding billing on your IDX Broker Account.
 

What forms of payment does IDX Broker accept?

Payment for your subscription is taken via credit card. We do not accept cash or checks and we cannot direct debit back accounts.

Can I prepay?

No. Your subscription is billed once a month for the month in advance.

Can I change my billing date?

Yes. You can adjust the date on which IDX Broker will bill your card. Please call the Billing team at (800) 421-9668 to arrange your new billing date.

Can I store more than one card?

No. Your IDX account will only store credit card information for one card at a time.

Can I change the card that is getting billed?

Yes. If you need to change the card on record in your account you can do so at any time by logging into your account and going to the Billing section under the Account button.

I am waiting for a new credit card because it was lost/stolen/expired. How many days do I have before my account is deactivated by the system?

If your account goes past-due due to inability to bill the card on file, you will have 7 days starting from the day the system first attempted to bill before the account is shut off. The billing system will continue to attempt to bill at the end of the day on each of those 7 days.

How do I know when my updated credit card info has been accepted and account billed?

If your account is past-due, but not more than 7 days past-due, you can still log into your Control Panel and supply new card information in the Billing section. As soon as the new credit card information is saved the system will attempt to bill the new card. If the billing is successful you will see a confirmation message and the paid invoice will appear on the list in the History section with an "Authorized" status. You will also see an updated "Next Payment" date.

My account was shut off but I want to re-enable it?

If your account was shut off due to inability to bill the card on file, you can still re-enable it and recover all of it's contents. You will not be billed for any days that the tools were not active in your account, so your new billing date will be the day you re-enable the account. Please call the Billing Team to re-enable a canceled or expired account (800) 421-9668

If I failed to cancel prior to my last billing date, am I eligible for a refund on the current month's charges?

No. If you request to cancel your account it will be set to terminate at the end of your current billing period. For example, if your account is currently billed on the 25th of the month, you can cancel on the 1st of the month or the 24th of the month, either way your tools will continue to work until the end of the day on the 25th and then be shut off.

Cancellations are taken in writing so please email info@idxbroker.com. However, if you need to ensure that the account is shut off quickly to avoid the possibility of being charged (our email response policy is currently 48 hours) please call the Billing team to arrange an immediate cancellation (800) 421-9668. They can clear your billing information, but we will still need official written documentation requesting the cancellation.

Contact Us

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