Cancel Your Account

Last Updated: Dec 09, 2015 04:46PM PST

If you do not work with an IDX Developer Partner, and wish to cancel or delete your IDX Broker account, then you may cancel your account by visiting your Cancellation page

If your account is setup through an IDX Developer Partner (they provide you with direct IDX support), and wish to cancel your account, please contact your developer so that they can cancel the account for you. 

Not sure about your cancellation? Some clients cancel before they are aware of the robust tools that are available in IDX Broker Platinum. Consider the following.
 

SEO (search engine optimization) Needs Help?

Check out the SEO Roadmap for all our settings for better indexing by search engines
Create Custom Subdomain
Create Saved Links pages
Customize the Meta tags, URL and Titles for all Details pages
 

Lead Capture Results Need Help?

Adjust Force & Request screens
Provide easy access to IDX Search pages on your website
Use the Email Updates Signup search page on your website
 

Need to Better Promote Your Featured Listings?

Link to your Featured Properties page
Include Featured Properties widgets
Put your listings at the top of search results
 

Terms 

We require 30 days advanced notice to cancel your account, as per the Terms of Service. However, since we do not bill for partial months, we will not bill your account again after you have requested the cancellation. Any payment you have made for the current month of your service will be used up as your account remains active until your next scheduled billing date. On that next scheduled billing date your account will be disabled. We can disable your account early if you request it, but the prepaid amount is not refundable.
 

Cancellation Deadline

If you miss your billing date and the system bills you for the upcoming month before you get the chance to cancel with us, there is no refund of this billed amount. Please be aware of your regularly scheduled billing date so that you can cancel in advance of that date as needed.
 

Confirmation

We will always email you a confirmation of the cancellation. If you have not received one within a week of your requesting cancellation please review your email provider's spam settings to determine if the cancellation confirmation email is displayed there. 
 

Fees

There is no fee to cancel your account.
 

Re-enabling Your Account

You may re-enable your account without paying any setup or additional fees, provided that your account meets the following conditions:
 

  • Your account has been cancelled for less than six months. After six months you may be required to pay a $99.99 setup fee to re-enable the account. 
  • There is no data-management fee in order to re-approve your IDX feed.
  • Your MLS does not require new paperwork. If we are required to reprocess paperwork for your MLS, we will charge a $99.99 setup fee to re-enable.
 

Note that once you submit your cancellation, you may re-enable from your billing page at any time prior to your next billing date. 

Contact Us

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