Migration FAQ

Last Updated: Dec 18, 2015 02:41PM PST

Here are answers to some common questions regarding upgrading and migrating your IDX Broker Original account.

What is the difference between the version of IDX Broker that I am using now, and this new version?

The Original version was built over a decade ago, according to the standards of the time. The newer version is engineered according to modern web standards and provides better SEO as well as sleeker design and mobile friendly settings.
There are also two new versions of IDX Broker: IDX Broker Lite ($39.99+) and IDX Broker Platinum ($59.99+). Click here to view a feature/price comparison table. 

Do I have to pay a setup fee to migrate?

No. You do not pay the $99.99 setup fee to migrate to IDX Broker Platinum/Lite. We waive the setup fee for current IDX Broker Original clients. 

 

Do I pay a different price for monthly services if I migrate?

If you choose IDX Broker Lite, your charges will remain the same.  You may upgrade to IDX Broker Platinum at any time using your new IDX Broker Lite control panel. 

 

How long does migration take?

The time to receive your Platinum activation email depends on the length of the queue of requests being handled by the Support Team. This can take anywhere from one day to a week. Please inquire with the Support Team for the present estimation.
 

What happens to the information and settings in my Original account?

Many of the settings and information in your Original account are copied into your new account.

We CAN copy the following data/resources:

  • The Global Wrapper
  • All Saved Links
  • All Subheaders
  • All Custom City/County/Zip lists
  • All Leads & Leads' Saved Searches (leads existing at the start of migration)
  • Your billing information and history
  • Your contact details and company information
  • All Users and Offices
  • MLS membership and featured agent/office IDs
  • Global Preferences
  • Supplemental Listings
  • Archived Sold/Pending listings
 

We CANNOT copy the following data/resources:

  • Page Wrappers
  • Widgets
  • Custom CSS
  • Control Panel settings that do not function the same way in Platinum/Lite
  • Traffic Stats
  • Page Subheaders
  • Agent Emails

 

What happens to my old links?

The links to your IDX pages are shortened and updated for better SEO. Because of this you will need to update the links to the IDX pages on your website. When you get your activation email for your new account you'll find your new page links in the Pages section. Since the old URLs have already been established on the Internet and likely crawled and indexed by search engines, we don't want you to lose your page ranking by changing those URLs. As part of the migration we set up 301 redirects so that your old pages point to the new ones. Search engine crawlers will pick up where they left off with the new URLs and not have to start over. Pages other than saved links and IDX Broker default search pages are directed to a proper 404 page. 
 

Sounds almost too easy...what's the catch?

Property types are treated differently on Platinum and Lite. The migrated saved links may not return the same number of results that they did on the original platform. In some cases you may even see duplicates of a saved link. This happens when we are able to determine that a saved link is searching for a property type on the original platform which is broken into multiple property types on Platinum.
Saved links that do not have titles will not have page titles when migrated over. You should add titles to each of your saved links prior to migration.
We cannot guarantee that all of your saved links will migrate successfully, so all of your links should be verified after migration.

Why do I need to choose a new Custom Subdomain?

You may keep your old custom subdomain, but we cannot activate it until AFTER you have fully migrated, and deactivated your IDX Broker Original account. See this article for more information. Prepare your custom subdomain for migration.

 

Will there be any down-time on my site?

There should be no down-time for the IDX pages on your site.Your activation email starts the 30 day migration period. During this time you'll be able to log into your Original account and your new Lite/Platinum account. The Original pages will stay active and functional throughout this time, giving you time to update the links on your website when you're ready. At the end of the 30 days the Original account will be disabled. Swap out the links and widgets on your website before the end of your migration period in order to ensure that you do not experience a disruption in service. 

Will my custom search form still work?

Since IDX Broker Platinum uses different form actions, among other things, to make the Search pages function, it is likely that your custom search form will not work. Platinum does allow you to create additional customizable search pages right from the Control Panel. Check out this article to see how to create a New Search page. 

Will my iPhone app still work?

The IDX Broker iPhone app, myAgent, is only compatible with IDX Broker Original. IDX Broker Lite/Platinum features all new Mobile Pages. Mobile Pages are compatible with all smartphone and tablet devices, not just iPhones. You'll be able to reach more of your mobile-using client base and rank higher on search engines. When any of the IDX pages on your website are viewed by a smartphone or tablet, they are automatically displayed in the mobile-friendly versions.

I am not very technical. Can you recommend a Designer that can help me migrate?

Yes. Email our Support team and they can get you a short list of Developer Partners that can assist clients in migrating to IDX Broker Lite/Platinum. 
 

Can I go back to Original?

While we would hope that you are able to use all of the functionality of our new products and recognize the value that is provided, occasionally clients do ask to go back to the Original account to which they've become accustomed. Unfortunately, this is not possible. Once your account migrates, the die is cast and we are unable to revert your settings back to the Original account.
 

Check out one of these articles to start the migration process.


Migrating to IDX Broker Lite

Migrating to IDX Broker Platinum
 

Contact Us

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