Cancel Your Account

Last Updated: Apr 07, 2019 03:32PM PDT

Are you sure you want to cancel service with IDX Broker? Some clients cancel before they are aware of the robust tools that are available in IDX Broker Platinum. Please consider the following:

SEO (search engine optimization) Needs Help?
Lead Capture Results Need Help?
Need to Better Promote Your Featured Listings?  

Yes, I Want to Cancel

If you are a client who signed up for IDX service directly through IDX Broker and need to cancel your IDX Broker account, log into your account and click this Cancel Link.


If your account is setup through an IDX Developer Partner (they provide you with direct IDX support), and wish to cancel your account, please contact your developer so that they can cancel the account for you.


We require 30 days advanced notice to cancel your account, as per the Terms of Service. However, we will not bill your account again after you have requested the cancellation. Any payment you made for the current month of service will be used up as your account remains active until your next scheduled billing date. On that next scheduled billing date your account will be disabled. We can disable your account early if you request it, but the prepaid amount is not refundable.

Cancellation Deadline

If you miss your billing date and the system bills you for the upcoming month before you get the chance to cancel with us, there is no refund of this billed amount. Please be aware of your regularly scheduled billing date so that you can cancel in advance of that date as needed.


We will always email you a confirmation of the cancellation. If you have not received confirmation within one week of your request, please review your email provider's spam settings to determine if the cancellation confirmation email is displayed there. 


There is no fee to cancel your account.

Re-enabling Your Account

You may re-enable your account without paying any setup or additional fees, provided that your account meets the following conditions:

  • Your account has been disabled for less than six months.
    • After six months you may be required to pay a $100 setup fee to re-enable your account. 
  • There is no data-management fee in order to re-approve your IDX feed.
  • Your MLS does not require new paperwork.
    • If additional paperwork is required by your MLS, you may be required to pay a $99.99 setup fee to re-enable your account.

NOTE: Once you submit your cancellation, you may re-enable from your billing page at any time prior to your next billing date. 

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