When looking at your leads within the IDX control panel, you will may notice that some of them have the status set to Blacklisted.
Leads are given the Blacklisted status for 3 general reasons:
If you have a Platinum level account, when exporting your leads under Leads > Export, you can also include Blacklisted as an Available Field. Click here for more information on exporting leads from your IDX Broker account.
Why is a lead Blacklisted?
A lead can be Blacklisted for a number of reasons. If you want to know the specifics of why a lead was put in the Blacklisted status, you can click the View Notes icon to the right of the lead you would like to inspect.
Leads are given the Blacklisted status for 3 general reasons:
- Permanent failure code - The lead's email address is invalid. This could be because the email address does not exist, is in the incorrect format, the domain tied to the email address is invalid, and so on.
- Suppressed failure code - The lead has indicated that they do not want to receive emails from the IDX Broker system. This is usually caused by a lead unsubscribing from the mailing list or sending a complaint response, such as marking the email as spam or blocking the sender.
- Temporary failure code - The lead's email address is temporarily unavailable. This is most often due to the recipient's mailbox being full or inactive/disabled. The email address is removed from the mail queue and after 24 hours, IDX Broker will attempt to send the email again. If the delivery was successful, the lead will be taken out of the Blacklisted status. If not, the IDX Broker system will keep trying to send the email every 24 hours unless the email returns a Permanent/Suppressed failure code, where the lead will remain in the Blacklisted status.
Where can I retrieve a list of Blacklisted leads?
Within your IDX Broker account are a number of ways to filter your leads. If you want to see which leads are Blacklisted in your account, go to Leads > Manage, click the Filter button in the upper right, set Blacklisted to Yes, then click the blue Apply Filter(s) button. Click here for more information on what information is available on the Manage page.
If you have a Platinum level account, when exporting your leads under Leads > Export, you can also include Blacklisted as an Available Field. Click here for more information on exporting leads from your IDX Broker account.