1. How does this transition impact my existing account?
This is primarily an internal change and does not currently impact the following:
- Your website.
- Your social media posts.
- Billing (although billing is not handled by us).
The main impact is where you will log in to reconnect social media accounts in the future.
2. Is there any action I need to take right now?
Currently, there is no action needed on your end.
However, to ensure your blog posts continue to automatically post to your social media accounts (Facebook, X, and LinkedIn), an action will be required soon.
Action Required by December 15th: Users will be required to log in to the Social Pro Dashboard and re-connect their social media accounts. Your existing login credentials will not change.
We will provide more communication as we get closer to the launch date and a final date is set.
3. Will I lose any data or previous content during the transition?
No, you will not lose your core account data or leads. We are migrating all of your:
- Account data
- Lead data
- Previously posted general interest articles
However, please be aware that we are not able to migrate the following historical blog content:
- Previous Market Report blogs
- Previous Listing Update blogs
Future Posting Schedule:
- Listing Update Posts: These will continue to generate automatically after the transition.
- Market Report Blogs: These will begin generating in January 2026, after additional development work is complete.
4. How can I cancel my service?
Bright MLS manages the billing for your account.
To cancel, please contact Bright directly:
- Email: Support@BrightMLS.com
- Phone: 1-844-552-7444
5. How do I use the new product features?
The new Social Pro Dashboard includes all the same features you currently have in Elevate.
We encourage you to review this overview guide once you have access to the new Dashboard to familiarize yourself with the features: Bright Social Pro/Sphere - Product Overview & Reference Guide.
You will receive an email once your new dashboard is ready. Your login credentials will not change. At that time, you can contact the support team using the following information:
- Email: help@idxbroker.com
- Phone: 1-800-421-9668
6. My Social Pro is not posting (or is broken). How do I fix it?
Follow the steps below to reconnect your social media accounts:
- Log into http://middleware.idxbroker.com/mgmt/login.php
- Navigate to Design > Settings > Global.
- In the Global Preferences menu, click the Social tab.
- Enter the URL for your Facebook Business Page and/or X profile URL.
- Click the Activate button next to the links you entered.
- Follow the pop-up prompts to authorize the postings.
- Once you are brought back to the “Social Pro Syndication” page, click “save changes” at the bottom.
Still Experiencing Issues? For more detailed guidance on troubleshooting and using Social Pro, please refer to the comprehensive help desk article: Setting Up and Using Bright MLS Social Pro and Sphere.